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"Your Shipment has been
sent" E-mail
Special Instructions
Quick Delivery
Second
Day Air Delivery
Next
Day Delivery
UPS
Scheduled Delivery
Ship To Address
Packaging
Shipping with
Temperature Extremes
The return address
UPS Time in Shipment Map
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UPS Hold at Depot
Phone Number
APO, FPO and PMB
Addresses
Hawaii and Puerto Rico
Returned Shipments
Change of Address
during shipment
Drop Shipments
Canadian PO Boxes
Domestic Shipments
Canadian
shipments International Shipping |
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"Your
Shipment has been sent" E-mail |
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We will
send you an e-mail when your package is shipped. It will contain a
listing of the items shipped and the carrier used. It will also contain
the tracking number and or confirmation number to allow you to track the
package.
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Special
Instructions |
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If you have
a special need please indicated your request in the "Special
Instructions" box on the credit card entry page. An example of a
special instruction is to leave the package at the front door. However,
to request this you release the shipper and Sami's Closet of the
responsibility for the package after the shipper delivers the package.
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Quick Delivery
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We cannot guarantee
delivery by a specific date. If you need to receive your order before a
specific day, please tell us. We will make every effort to have your
package delivered as you request.
Our normal
order processing takes three full business days. If you request Second Day Air
shipping, we attempt to ship your order in two days. If you request
Next-Day-Air service we attempt to ship the next full business day. If you want Saturday
shipment or Saturday
delivery there is an additional charge. UPS picks up our shipments
Monday through Friday, excluding holidays.
Shipping by UPS Ground can take a
week. If you need faster service, we suggest you use an expedited
UPS shipping or contact us. You may call
us at 248-545-7436,
e-mail us or place a note
in the "Special Instructions" Box on the credit card
page.
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Second Day Air
Delivery
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Second
Day Air Delivery is not two days to your door. If you request Second Day Air
shipping, we attempt to take only two days to process your order rather
than the normal three days. The package is then put out for pickup by
UPS. UPS will then pick up the package on the second or possibly the
third day. This depends on when the order is processed and when UPS
picks up that day. UPS then guarantees two day service from the time of
pickup to the day of delivery. Hence, Second Day service provides a
shipment delivered to your door in four or five business days from the
time that you place the order.
If you want Saturday
shipment or Saturday
delivery there is an additional charge and you must select these
options during the ordering process. UPS picks up our shipments
Monday through Friday, excluding holidays and weather emergencies.
If you need to receive your order before a
specific day, please tell us by e-mailing us at Orders@SamisCloset.com
or call us at 248-545-7436. We will make every effort to have your
package delivered as you request.
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Next
Day Air Delivery
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Next Day
Air Delivery is not always one day to your door. If you request
Next Day Air
shipping, we attempt to take only one day to process your order rather
than the normal three days. The package is then put out for pickup by
UPS. Depending on the specific time, we sometimes call for a second
pickup or sometimes take the package to the local UPS Depot. UPS then
guarantees one day service from the time they get the package to the day
of delivery.
Hence, Next
Day service provides a shipment delivered to your door in two or three business
days from the time that you place the order. If you need one day
to your door service, please let us know. Sometimes we can do it, but it is not guaranteed.
If you want Saturday
shipment or Saturday
delivery there is an additional charge and you must select these
options during the ordering process. UPS picks up our shipments
Monday through Friday, excluding holidays and weather emergencies.
If you need to receive your order before a
specific day, please tell us by e-mailing us at Orders@SamisCloset.com
or call us at 248-545-7436.
We will make every effort to have your
package delivered as you request.
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UPS
Scheduled Delivery Date
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When we
ship a package with UPS they send us an e-mail with the tracking information
and a Scheduled Delivery Date. This
date does not take into account the amount of time it takes for the UPS
driver to pickup the package. It assumes the package is immediately
delivered to the nearest UPS Depot. This is not the case and hence the Scheduled
Delivery Date
sometime optimistic by a day.
If you need to receive your order before a
specific day, please tell us by e-mailing us at Orders@SamisCloset.com
or call us at 248-545-7436.
We will make every effort to have your
package delivered as you request.
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Ship
To Address |
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The online
form requires the credit card address to validate the credit card
purchase. We can ship to a different address and or person. Just fill
out the Ship To section of the online order form.
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Packaging |
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All of our
boxed shipments are in secure unmarked boxes. Shipments to the United
States of America will not have any printing indicating what the box
contains. Envelope shipments are shipped in envelopes provided by the
shipping companies and again they no printing indicating what is in the envelope.
Shipments
to Canada and those outside of North America are in secure unmarked
boxes or envelopes and will have external labeling as required by customs. Please
read this page to learn the labeling required by customs.
Some
materials as noted on the pages of this site are hazardous to ship and
require special shipping techniques. The external labeling of these
boxes will be identified on the ordering page or a special Help page
with a link shown on the ordering page.
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Shipping
with Temperature Extremes |
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Please
also think about the temperatures the package may be exposed to during shipment.
For example, Makeup shipped to Southern California in the summer with
106°F days will melt. If you package contains a water based product and
you live in Alaska, it may freeze in the winter. When
a package may be exposed to extreme temperatures, it
may be necessary to ship using Second Day Air or Next
Day Air to avoid damage caused by temperature extremes. We do use
protective Labels, but what can a UPS Driver do when his truck is in the
sun all day and it is 106°F outside? A
better alternative when shipping to locations that may be exposed to temperature extremes is the UPS
"Hold
at the Depot" option. |
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The return
address |
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The return
address on all packages and envelopes displays a company name of "S.C. Inc"
and our address.
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Typical UPS
Ground
Time in
Shipment Map
This is not
a guaranteed time in shipment.
It is a TYPICAL time in shipment.
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UPS
Hold
at Depot Shipments |
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United Parcel
Service has a
"hold at depot" shipping option for domestic shipments. If you do not wish to have
your package sent to your address, please indicate you wishes by
ordering the option on the UPS
Hold at Depot page.
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Phone
Number |
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always best to provide a phone number to the shipper. If you wish to
provide a phone number for the shipper and request not to
be called by Sami's Closet, place a leading zero in front of the phone
number. For example: 0-248-545-7436. We will provide the shipper with
your phone number and will not use it ourselves.
All
international shipments require a local phone number.
UPS
"Hold at Depot" shipments require a local phone number or a
service charge is assessed.
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APO,
FPO and PMB Addresses |
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UPS cannot
deliver to APO (Army Post Office), FPO (Fleet Post Office) and PMB (Private
Postal Mail Box) addresses. If you specify one of these address
types the package will be sent by US Priority or Express Mail.
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Hawaii
and Puerto Rico Addresses
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UPS can
deliver to Hawaii and Puerto Rico Addresses, but it cost three times the
cost of using the United States Post Office services. If you specify one of these
locations the package will be sent by US Priority or Express Mail unless
you specifically request UPS. We are looking into installing the USPS
mail component to the web site. However until we get that done, please
select UPS Ground and we will manually correct the cost of shipping.
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Returned
Shipments |
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If your
shipment is returned to us as undeliverable due to erroneous information
provided by you, a 20% or $10.00 (which ever is greater) service charge
will be placed on your charge card.
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Change of
Address during shipment
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If you need
to have the "ship to" address changed during shipment, the
shipper charges us a service charge. We will in turn pass that service charge on
to your credit card.
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Drop Shipments
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All
shipments from Sami's Closet come directly from us. We do not "Drop
Ship". Our vendors ship to us and we ship to you. There will never
be a drop shipment from our vendors directly to you. We verify the
correctness of the items shipped and secure the shipment.
Our
standards for the packages used, taping the package closed, protective labeling
and a discreet return address cannot be guaranteed using drop shipments.
Hence, all shipments from Sami's Closet are shipped by Sami's Closet. We
cannot have your Bra hanging out of the box when it arrives, now can we.
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Canadian
PO Boxes |
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We are
sorry, but we cannot ship Packages over four (4) pounds to Canadian PO Boxes. We use
US Postal Service Air Mail and UPS to ship
to Canada. Packages under four (4) pounds are sent by US Postal Service
and packages order four (4) pounds are sent by UPS.
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Domestic
Shipments |
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We ship
with United Parcel
Service TM (UPS) and United
States Postal Service TM
(USPS)
Priority Mail. All packages over one pound are shipped by UPS. Some
packages under one pound are shipped by USPS. All US shipments to PO Boxes
are shipped by USPS. |
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Canadian
shipments |
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We ship
packages weighting less than four (4) pounds to
Canada using US Postal Service Air Mail. Packages weighting over four
(4) pounds are shipped by UPS. When shipping by UPS there will be an
envelope on the side of the package with customs documents. From the outside of the envelope the
words "Customs Documents" can be seen. Inside the envelope is
the Commercial Invoice and two copies for the customs personnel to
review. The Commercial Invoice contains our full company name and
contact information, a list of the items in the box,
where they were made and what they were made from.
Duties and
Taxes, if any are due, will be collected at the time of delivery. Please
see the International
Shipping page for further information.
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